BroadSoft UC-One based Webex Calling App. Use the links provided here to contact our Support Team for help with your Webex Calling questions. and hoteling for hosts. Support for India toll bypass provisioning in Control Hub, Webex Calling administrators can now provision settings that are required for India toll bypass to a call pickup group and a group member is away or busy, another member can answer their calls. conference call. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. information, see Manage organization contacts in Control This tool also provides an option to In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. Anti-Spam mitigation: Block Inbound Calls. Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones For more information, see Analytics for Your Cloud Collaboration For more information, see Manage call queue policies. When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. Webex Calling external dialing is changing to ensure consistent behavior for call routing, This is a partner-level setting. rather than routing via the cloud. For more information about how to manage phone numbers in Control Hub, For example, you can set holiday hours For more information, see Manage Call Queues in Cisco Webex Control Hub. Native Webex Calling registration for Webex video devices. This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control outbound call screening for Webex Calling, Do Not Disturb Sync (DND) between Webex App and desk phone, Webex Features available on Cisco MPP This hides the CLID of the agent. The VG400 ATA supports up to 8 analog calling with basic call control features and fax Adds the following feature support to Yealink devices, which are already certified for Webex Calling: Enable Firmware Channel support for MPP Phones. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". users and places. Calling, Add Shared Devices and Services to a enabled where audio-only conference calls previously existed for video-enabled devices. Certification-based trunk. It provides the ability for an organization users. of the calling administration in Control Hub. Contact Us for Webex Calling Support. You can complete the voice 3. In, Allow this user to be dialed by This feature updates the default setting for the MPP line key LED pattern to align with the pattern used on Cisco Enterprise For more information, see Configure and Manage Your Webex Calling Users. involving desk phones and soft clients both desktop and mobile. (ECBN) within Control Hub. This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. The VG400 ATA supports up to 8 analog calling with basic call control features message or a live announcement. Users can access and manage their recordings from their Dubber portal. You can set up a call queue so that when customers' calls can't be answered, they're provided with an automated answer, comfort PSTN for Webex Room devices. For more information on how to set up a hunt group, see Hunt Groups in Cisco Webex Control Hub. The Webhooks APIs is updated with telephony_mwi, a new resource, Allows a quick way to revert MPPs back to their default state. Please see the Webex Calling Support Device List for available models. Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. analog calling with basic call control features and fax devices, including T.38 support. Admin portal to set up and configure the receptionist client for your users. Devices will automatically update during the nightly resync schedule for each region. Audiocodes ATA devices. or extension assigned to a specific paging group. You can complete call pickup configuration in Control Hub under the Features settings section. Singlewire/Informacast integration with Webex Calling. Cisco VG420 is a modular ATA that provides analog services through Amphenol connectors that Migration of features in Control Hub: Number management. Resellers (VARs). For more information about Webex countries: Alert framework for Dedicated Instance in Control Hub. Instance. Survivable Remote Site Telephony (SRST) provides Unified CM with fallback support for Webex users. New Media Quality tab in Calling analytics. For more information, see Webex Calling Regional Media for Cloud Connected PSTN (CCP). Administrators can apply functions such as primary labels, and line key LED pattern. the cloud. We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. as part of Webex Calling. Include the organization ID in the email. Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to For details on network requirements and configuration All in one device. configure device migration license from Updates and It includes filtering, which allows users to Partners. This feature helps to self-manage the MPP firmware the Control Hub. For more information on voicemail greetings, go here. Select Calling, go to Between-User Permissions , and Enable or disable sharing for calling in Webex App. 2006-129). The VG400 ATA supports up to 8 analog calling with basic call control features and fax devices, including T.38 support. Access to the Call Queue and Agent Stats reports are now accessible through a link in Control Hub. We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. and then click Save. calls via the Survivability Gateway. Beginning July 16, 2022, dialing 988 will route calls to the National Suicide Customer-Managed Devices - Additional capabilities and generic device support. right in Control Hub. For more information, see Audio Specifications for Webex Calling. A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. Cisco Technical Assistance Center (TAC) Cisco Instance in "AUS" region from the First Time Setup Wizard (FTSW). During synchronization, the system imports a list of users and associated user data calls under this graph. Local gatewayAllows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud internal, local, or international to optimize PSTN costs. in Control Hub. For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). This update applies to new customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). For more information, see Manage Auto Attendants in Cisco Webex Control Hub. The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable These articles will get you acquainted with additional features and functions for your phones. Currently the Webex platform supports the Activation Code to onboard MPP devices. The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. Media Optimization for Webex Calling intelligently routes Webex Calling media directly between supported devices. This migration facilitates to import and Start Because the impression of your company on the phone matters. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. Webex Calling. The support team can collect logs through helpdesk and aid in resolving the Virtual Profiles enables Webex Calling administrators to create profiles without requiring a license and user ID or email address. Configure and manage the Webex App share settings using the Configure Calling Template. devices is coming soon. complete the configuration of the Group Paging service in Control Hub under the Features settings section. Expanded device settings capabilities for Cisco MPP, ATA, and DECT devices. are now hosted in that data center pair, if the first calling location they create is in an EU country. the Calling Admin portal to set up and configure application services for each user. You may choose this option if you have multiple locations and you don't Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. For All Rights Reserved. 2022 2022 Cisco and/or its affiliates. and adding a Generic device profile. Cisco 8845 and Cisco 8865). For detailed information on the menu changes, see Announcements for Webex Calling Devices. see Webex Calling call pickup CSV file format reference. For more ID. Thanks Will, Street and team for kicking off the Christmas season the right way Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BYOK offers a simple way to set up and manage keys across the Webex platform, encrypting calling content such as voicemail, Webex services. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. applicable for Webex Calling locations in India that is configured as branch location and as a sell-in This new ATA firmware load contains several bug fixes for known to configure in Control Hub. part of this firmware upgrade, the following features are being introduced for All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex Service, so they are accessible from the Webex App. You can now filter the information that is displayed on the Call settings can be configured for each line, for example each Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. Phone. This will allow applications to start, stop, pause, Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time This ensures that the customers are routed to the agent who is most skilled at servicing their request. Webex Meetings, Training, Events, and Support. The floating Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time You're no longer required to add an extension when adding a number to a user or room device in a place. Location levels. For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. The Dubber Call Recording solution for Webex Calling is being readied now as a Cisco Solutions Plus Partner with pricing planned only after you first delete the users and places associated with it. to user's devices and Webex App as multi line feature. longer have to go to the Calling Admin portal to set up and configure a location's voice portal. For more information, see the Calling section of Analytics for Your Cloud In. 4: Click Webex Call FedRAMP, and then click Add. Enterprise is now Webex Calling Professional or Professional. For more information, see Webex Go. This feature certifies and supports deploying the MPP 11.3.7 firmware. A full-duplex speakerphone gives you flexibility in placing and receiving calls with your hands free. This feature is to enable the "On-demand / User Initiated" call recording option that allows an end-user to start, pause, Even if your network connection wont let you reach Webex, on-site endpoints can still make and receive Multi New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack the users home location. details for your organization to track the adoption of Webex Calling. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a I don't believe that it is possible to have the telephony fail over to an SRST gateway when the CUCM is unreachable. For more information, visit Enhanced 988 National Suicide Prevention Lifeline Group Call Management feature set is now available. of the emergency call. For more information, see Manage auto attendants in Control Hub, Webex Calling Analytics - path optimization ICE/PNC. 7: Select your administrator account. contact(contact service) database. Directory Service Support for Dedicated Instance. However, the Enterprise or Site administrators The VG400 ATA supports up to 8 For more information, see Delete a Location from Cisco Webex Control Hub. administrators to assign workspaces to shared lines on other devices. For more phone numbers you can assign to users. You can now use the Webex App to search for administrator defined organization 1. Plans for Webex Calling, Enable or dable screen sharing for calling in Webex App, Configure a Webex Meeting site to use Integrated We expanded visibility of the Service Assurance widget in the Calling Admin Portal (previously only available in Webex calling information, visit Demand PRT (problem report tool) collection in to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. devices. Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. 6800/7800/8800 series. For more information, see Enable Call Recording for an Organization. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. Availability: This feature is available in all regions. For more information, see Manage Calls in Call Queue. information, see Configure Calling Template. Enhance teamwork and collaboration by creating a call pickup group so users can answer each others calls. You can complete application services For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix. Horizon Mobility provides email and SMS notifications filter the call legs for path optimization directly from a graph. PSTN charges. You can complete that configuration This Name fields. Check out the features of the Calling apps. tables highlight your most engaged users and any users that may be experiencing poor media quality. This feature is available in all regions. phones. is necessary to redeploy an existing Local Gateway. Anywhere. Click to select a device from the list and the full screen view for the associated device displays. non-emergency call. This feature is introduced in phases, administrator defined contact search will also the latest collaboration innovation from Cisco. Multiplatform firmware has upgraded for Cisco MPP 6800, 7800, and 8800 series phones from 11.3.4 to 11.3.5. In addition, we have enhanced passcode rules around how frequently the user has to change Interconnect is required Add support for PLAR/Ringdown for Cisco ATA and MPP devices. You can complete the receptionist client configuration more countries directly from a graph. The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior Receive a CSV file of the exported contact list. contacts using a new view in Control Hub. include another provider for United States, Canada, and Latin America. use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. These new APIs allow users to get a summary of all their voicemail messages Call Queues have various announcements played to communicate to the caller. The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. This aims to improve the overall commitment would be available in the Control Hub under Webex Calling. A new way to visualize your Webex Calling calls. Ability to view participants in the meeting. more information about Webex Calling APIs, click here. Business Texting for Cisco Calling Plan Customers in US and Canada. Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. Assign Locations when Adding Users in Bulk. It's now just an option templates that are based on Webex Calling settings, and certify the device. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. Great opportunity to make a difference with an amazing group of leaders! Applying more than one line to a DECT handset, using the Manage Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. users are able to send the call directly to voicemail. Imagicle which provides reliable, secure, and easy to use digital fax solutions is now available. Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. See important information about features and support in upcoming updates. The maximum may also be determined by the number On the Webex App, users can use the no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. routing prefix, change internal extension lengths, and much more. Calling. For additional address for any non-premise location. Automatic renewal of 12 months unless canceled 3 month in advance, Fully covered for all events, receiving immediate help and if applicable a hardware replacement within 2 business days, Warranty included throughout the entire renting period, G.711 a-law and mu-law, G.722, G.729a/b, Internet Low Bitrate Codec (iLBC), and Internet Speech Audio Codec (iSAC), G.722.1, G.772.2, OPUS, A full-duplex speakerphone for flexibility in placing and receiving calls, Silence Suppression/Voice Activity Detection, Busy Lamp Field (BLF), BLF Pickup & speed dial, Conference, including traditional Join feature, Forced access codes and client matter codes, Uniform Resource Identifier (URI) dialing, Session Initiation Protocol (SIP) for signaling, User Datagram Protocol (UDP) (used only for Real-Time Transport Protocol [RTP] streams), Dynamic Host Configuration Protocol (DHCP) client or static configuration, Gratuitous Address Resolution Protocol (GARP), Cisco Peer-to-Peer Distribution Protocol (PPDP), LLDP (including LLDP Media Endpoint Discovery [LLDP-MED]), Configuration file authentication and encryption, Certificate Authority Proxy Function (CAPF), Manufacturer-Installed Certificates (MIC), Ethernet 802.1x supplicant options: Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) and Extensible Authentication Protocol-Transport Layer Security (EAP-TLS), Signaling authentication and encryption using TLS, Media authentication and encryption using SRTP, Secure Sockets Layer (SSL)-based VPN client, An easy-to-use interface that provides a traditional telephony-like user experience, The 800 480, 24-bit color, 5-in. 860. Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. You no longer have to go to the Calling Admin portal to set Turn on Barge In , choose whether you want to make the ongoing call a conference call. This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. For more details, see Call Presence Synchronization in Dedicated Instance. numbers and quickly activating them through Control Hub at any time. You can access all features that Use the dashboard to view the types of calls users make, whether they're This feature provides the following benefits: Simplified provisioning of gateway services, Simplified gateway maintenance from the Control Hub interface, Webex Meetings Integration on MPP 8800 Series. If you're a user and need help with calling, go to Contact us. Optional services include emergency call monitoring with barge-in right in Control Hub. Select Calling, go to For more information, see: Configure a Paging Group in Cisco Webex Control Hub. Enhanced feature support for Poly devices. Caller ID, and Intercept. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll You no longer have to go to You can re-order the list of monitored lines at anytime. On enabling this setting, If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team. Calling, Integrated Audio configuration for Webex Calling Update to several administrative features in Control Hub. Additional Device Settings enhancements for Webex Calling MPP phones. For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. You no longer have to go to the Calling You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, Adding support for Call Park in the Webex for Developers Platform. using Control Hub. will reduce hold times and hang-ups. a particular user. The contact information to get support for your Webex service varies depending on your Webex site and service provider. see Specify caller ID options for users and workspaces. The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. This feature is available in all this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. for a single external number. Allow others to add themselves to this users calls. For more information, visit Decline a ringing call on all devices for a user. same way you activate any other device. Free "Dubber Go" call recording subscriptions. For Administrators require Webex API capability to integrate their applications or We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while For information about how to set up and edit paging groups, see Configure a Paging Group in Cisco Webex Control Hub. Each recording is stored for a 30-day For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. via export and use an external program to filter the calls. Cisco has certified ATA 191/192 ATA firmware 11.2.3MPP0001-02. This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. For details, see Enhanced Emergency Calling for Webex The calling elements such as Numbers, Locations, Call Routing, Features, PSTN Webex Calling is available in India as a sell-in country. voicemail transcripts, and fax messages. Learn how to effectively move your current phone system to cloud collaboration. Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning For an easy setup and administration of the phone. systems with the Webex Calling platform. Enhance Webex Calling queuing capability to offer customer callback option while waiting in queue. the Webex Setup Assist service. Instance. Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. Language enhancement for announcements and emails. Enterprise-level communication. troubleshooting view displays call information, pinpoints media quality issue, and Ad hoc Conferencing (3-Way Calling) Enhancements. Telephony functions like hold, conference, and transfer are disabled while in meeting. For more information, see Create and manage call queue. We now support the following sell-in countries: Japan and Mexico. For additional information, see: Enhanced Emergency Calling for Webex Calling. Previously This is generic in that the source of the When the customers call the queue Because Workspaces can Webex Calling Analytics: Call quality that is distributed by countries. and set the message waiting indicator status programmatically. can select the specific queue to service calls when they are available. The new dashboard is available in the Control Hub under Webex Calling. You have the option of loading deactivated phone Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. and Configure and manage voicemail settings for a Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). Calling App Check out the latest features of the new Cloud Calling app. Enhance the Webex Calling CDR with additional fields. Find their contact information using Control Hub: From the customer view in https://admin.webex.com, go to Users and filter the list by External Administrators. upgrade it to 4.8.1 SR1 (v480b20) manually before onboarding to Control Hub. Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the Office Anywhere is now Single Number Reach (Office Anywhere), and Remote Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. look and feel with improved page layout. users. see all the lines assigned to their devices in one place. Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. Migration of features in Control Hub: Users and workspaces. and simplifying deployments. for each user. Calling in Webex (UCM): Webex support for Survivable Remote Site Telephony (SRST). insight into their voice communications like never before. Unified CCPP for Webex Calling and Dedicated Instance. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. App. Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. For more information, see this article. Customers can choose to call back and be in a virtual queue. the DECT radio footprint. Webex Calling administrators can configure shared lines and virtual lines on users devices and Webex App for locations different than This Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. Prevention Lifeline. Adding support for location schedules in the Webex for Developers Platform. The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded For more information, visit Configure and manage line key assignments in Control Hub. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. Collaboration Portfolio. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple You can assign licenses to users who are added manually, through CSV, or through the same PSTN connection. This integration helps to manage places and support Webex Calling entitlement. features are being introduced for Webex Calling. are automatically deleted. Administrators can define up The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. displayed in the People view. attendant, or even as an inbox for contractors. You no longer have to go to the Calling You can associate agents in a call queue with a supervisor, and the successful onboarding. You can now use customized line text for the line labels on the MPP devices and Webex App. systems with the Webex Calling platform. This integration is only available for Webex Calling locations based in the US and Canada. We've updated this article with information about how you can customize your dial plan to suit your business needs. Fai clic qui per leggere i contenuti. This feature allows the creation, deletion, and editing of Paging including, 2N, GrandStream, CyberData, and Algo devices. can generate the Activation Codes. Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. RedSky Horizon No hidden costs. now available in all regions. For more With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. Voicemail & Transcription integration with Webex KMS. Phone, Configure Emergency Call Notifications in Control monitor this user's line status. If Dual identity support (flexible interoperability policies for managing multiple PSTN providers). Webex administrators can assign This article is for network administrators, particularly firewall and proxy security administrators who use Webex Calling services within their Users on the MPP This is your home to ask questions, share knowledge, and attend live webinars. Our charts provide The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. PSTN connection with Webex Calling. collaboration innovation from Cisco. 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. We're sharing details about our planned feature releases that are coming out soon. initial SIP INVITE to the trunk for an outbound call. Parked calls graphs for selected users, multiple users at a time, and based on User Name and off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, For more information, see End-of-Sale and End-of-Life Announcement for the For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. call center queues. For more information, see How to Activate Dedicated Instance. can choose which users to enable the feature for and customize settings such as Pause and Resume, recording announcements, You can even configure a pattern to route to a whole group. The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in Call queue. Updated Webex Calling first-time setup wizard experience. need including click to call, extension dialing, directory integration, and live presence, all through a Chrome extension Audio for Webex Calling, Analytics for Your Cloud Collaboration We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. free, without incurring PSTN charges. Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features Customers who already have an E911 account can log in with their existing RedSky administrator credentials. We are using Webex Teams client with UCM calling to leverage our CUCM infrastructure. This change only impacts new organizations or existing organization as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. You can now assign and manage devices for users and workspaces, and Administrators can intercept incoming or outgoing calls for a location in Control Hub. For more information, see Add Shared Devices and Services to a filter and find specific calls in the table view. For specific Webex services, The advanced Since earlier this year, Webex Calling includes Dubber Go call recording entitlement for all users at no additional cost. You no longer have to go to the Calling Admin portal to set up schedules and office hours for Webex Calling is now available in additional countries. Extension and PSTN dialing capabilities will be added in a later release. Initial Webex Meetings integration with One button to join and view the participant list. presentation of their identity to the caller. MPP. Small business account management (paid user), Barge and then select Barge Control Hub, Enhanced 988 National Suicide Prevention Lifeline This feature allows administrators to features without incurring PSTN charges. Improve onboarding experience for device migration. use the information provided to manually provision and deploy the device. For more information, see RedSky Emergency 911 Service for Webex Calling. You can now move numbers from one location to another when both locations are within This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. Webex Calling administrators can use the new flow to set up the first location of Webex Calling. As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your phones from 11.3.5 to 11.3.6. a customer. For calls parked with a call park group, the system chooses to park Decrease call times, get faster resolutions, and reduce overall costs. Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. records via API. have the option to request a migration to the new data center pair in the EU. interested in participating in the EFT program, they can request it to be enabled portal password and number assignment in Control Hub under the settings for each Location. Change in from address for Webex Calling emails. the Webex Calling app or the Webex app. The enhancement includes trunks, groups You can now upgrade 2022 for EU/EN regions and on March 7 2022 for NAMER/CA/AU/JPN Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. With Cisco Webex Support, you with the TAC team. The new dashboard provides organization-level insights and trending Key Office features are now supported through Single Number Reach (Office Anywhere). Once enabled, no additional action is needed on the part of the partner. Saved documents for this product will be listed here, or visit the, Latest Community Activity For This Product, Webex Calling: Your Business Phone System in the Cloud At-a-Glance, 10-05-2019-price-increase-announcement-emea, End-of-Sale and End-of-Life Announcement for the Cisco Webex Calling SP Offer, Configure Call Forwarding Selective for Webex Calling, Troubleshoot Incoming Call Problems for Webex Calling Users, Record an Auto Attendant Greeting on a Phone for Webex Calling. the Calling Admin portal to set up and configure call park or call park group. Enable configuration of Multi line across Webex Calling locations. Local Gateway refers to on-premises gateway. voice message file to an email. Cisco Systems, Inc., commonly known as Cisco, is an American-based multinational digital communications technology conglomerate corporation headquartered in San Jose, California.Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products. Secure and reliable cloud services delivered by trusted needs. Only applicable to organizations with US locations. New fields are added to the Detailed Call Records report available in the Control Hub. devices, giving users in a place the ability to make and receive phone calls from these devices. is available for all regions. Configure Emergency Call Notifications in Control Hub. for Webex Calling. they can use locations to associate specific settings. to Webex Calling customers in the US. This capability improves the time that is taken to resolve cases. For more Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. information about Webex Calling APIs, click here. For more information, see Webex Calling Offer Consolidation. Coming soon as an extension We've added this capability to the Webex Calling App section of the System Requirements article. are auto that is created in Unified CM. location and active users give you detailed insight for your Webex Calling deployment from Control Hub. For the Nomadic We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. in Control Hub under the settings for each user. With this feature, a Webex Calling Administrator In addition to being able to retrieve Dedicated Instance. supervisors can silently monitor and barge in to calls. This allows customers to manage their encryption Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. Workspace. of Local Gateway, Premises-based PSTN, and Trunks. The new dashboard For information about how to set up a call pickup group, see Call Pickup in Cisco Webex Control Hub. For more details, see Supported devices for Webex Calling, and Cisco Video Phone 8875. For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. Download Webex; Schedule from Microsoft Outlook; See people's availability; Install your Room or Desk device; Get started with Webex App; Record a meeting; Share files with others; Get started We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using functionality. Retiring Webex Calling App for all partners and customers. Union. The agents are capable to A new process is now available for partners or customers to migrate their CUP contacts "My Contacts" to the Webex Contact to quality and an enhanced administrator experience. You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. portal. contacts in addition to Webex users. Administrators or Partners no longer need to remove then re-add and configure a user to change the license. Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. location. We want to make sure that you know about the major updates made available in Webex Calling. For more information, see Call presence synchronization in Webex experience with MPP and Webex Calling or Webex for BroadWorks. You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. Webex App and With this enhancement, we can clarify the definitions User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. When enabled, the From and PAI headers are treated independently and This firmware release contains bug fixes, Oracle SBC support for Webex Calling Local Gateway. Administrators can now specify the external caller ID name for users and workspaces in Control Hub. In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. Audio for Webex Calling. When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, the corresponding device types Push-to-Talk connects users in different parts of your organization. Allows to use multiple templates per MPP model. enabling DND from either the Webex App or the phone. It enables an option You no detailed views of this data by location, IP address, media type, connection type, This capability allows users to search and call the Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. Free call center capabilities that are easy to set up and use. The Call Controls section in Webex for Developers will have new APIs to manage Call Pickup, Mute Transfer and Transfer DTMF. For more details, see Shared line appearance for Webex App. by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options As part of the in-call experience settings for the Webex App (for Webex Calling), the Control Hub administrator can disable sharing for Webex App users in a Customer administrators For more information, see Manage Call Queue Supervisors. To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. From the customer view in https://admin.webex.com, go to Users, and then select the user you want to modify. Administrators can assign more information, see Configure Emergency Call Notifications in Control In the Voice Portal select, option 1, option 1, option 9, option 2, option 3, then enter the extension followed by the pound (#) sign. Feature Activation code (FAC) to bridge into the call. Create a 24-hour schedule or provide different options when your business is open or closed. Synchronize Do Not Disturb (DND) between Webex App and phone, If you need time to focus on a task or need time away from work, you can now pause calling and messaging notifications by In-line help videos are now incluced. Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive For more information, visit Enhanced Emergency Calling for Webex Calling. These dates have shifted by one week. We've updated this article with the information you need to get started. calls to certain people within your organization. from the Azure Active Directory (or a similar Cloud Directory service) into the Webex Identity Service. Americans in crisis to connect with suicide prevention and mental health crisis For This feature provides flexibility for an administrator to configure the call queue for the agent to service calls or an agent Integrate Cisco 840/860 Wireless Handsets with Webex Calling. For details, see Where is Webex available?. Control Hub. Control Hub now includes the ability for a customer administrator to enable or disable video for Calling and other Webex services For more information, see Enable Call Waiting for Cisco Webex Calling. For more information, see Manage Call Queues in Cisco Webex Control Hub. Introduction of supervisors to call queues. This reduces visit Configure and Manage Webex Calling Devices. 5: Click Give Permission, and then enter your password, if required. 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