To fix this issue, update your Mac's name to remove the invalid characters: In the top menu bar, select the Apple icon > System Preferences > Sharing (third row.) It shows An error occurred during activation. Restart your Mac and then activate Office. If you don't see a Downloads folder, open Safari and go to View > Show Downloads. You will need a genuine OSX Copy freshly installed. /Users/yourusername/Library/Keychains. Hit Turn Off iMessage. i have been using apple since 2000 and this is really not acceptablei can even consider not to buy Apple anymore. Once that's done then you log back into your original account and then sign in which should work. This repository has been archived by the owner before Nov 9, 2022. The closest I've gotten is signing in to messages, for a brief moment the messages window comes up, then in less than 15 seconds it goes away and I'm back to the sign in to messages window. I was about to try jordanwinston's solution, but i just logged out of my user & then logged back in & then I was able to login to iMessage without getting the error. To address this issue, see Error 0xD000000C when activating Office for Mac. I didnt have any issues with iMessage or FaceTime, but for the life of me I cannot get anything to download from the App Store. Empty the Trash. Mikeymike1738, User profile for user: The final file size should be around 1.5 gb. My old computer was experiencing a different iCloud problem: after signing out, I was unable to sign back in, and kept getting an error saying I was already signed in. It looks like its going to, but it just keeps spinning and spinning. After doing this in that order, I re-logged in to my Messages account from the Messages->Preferences->Accounts page and everything returned to normal. If I try to send a message while the interface is displayed it gives an error message about iMessage not being enabled :/ Weirdly enough, the iMessage preferences windows does not open nor is iMessage or FaceTime listed under the services using my iCloud account. Are you trying to activate Outlook with an Office Home and Student 2016 license? next, sign out of that new profile you created 5.) This is so frustrating!! If you bought a one-time purchase of Office 2016 for PC instead of for Mac (or vice versa), you'll get an "Unsupported operating system" error when installing. Restart your computer and install Microsoft 365 for Mac again. I appreciate your help and will get back here tomorrow to let you know how it goes. I spent over an hour with Apple Tech Support on the phone last night and heres what eventually worked for me: 1) I did a fresh reinstall of OS X from the recovery partition We know just how frustrating it can be when your best Mac isn't letting you use basic functions of the computer; the good news is there a fix for Message and FaceTime activation issues on macOS Big Sur.. Step 2: Turn off iMessages first. i have turned iMessage and FaceTime on and off several times and it still doesnt let me log in- also it doesnt let me update to Sierra. Apple is clearly aware of the issue as my discussions with the different layers of tech support confirmed that. It is now read-only. Apple disclaims any and all liability for the acts, Wait for the download to be complete. Force quit was required to back out. Ive tried all the recommended fixes, but nothing works. If you're looking for the Office Installer: Depending on what browser you used to download the installer, it may save to different folders on your Mac. If you haven't already, upgrade your device to MacOS Sierra 10.12. Turns out the serial number reported in "about this Mac" and the serial number on the iMac foot are different. Choose Mac Pro 6,1 in the drop-down list (1). Could not sign in to iMessage. Find the PriviligedHelperTools folder. I'll also file the fix you gave me away for future reference. only. Unknown error" or "clock error" when you activate Outlook 2016 for Mac, Restore previous purchase for Office for Mac. Apr 11, 2022 8:39 AM in response to pnford pnford, you have to log out, sign into another account (switch user), then log in to iMessages from the other account. Go to Settings > FaceTime and turn off FaceTime. The issue appears to be fixed now. Restart your Mac and open any Microsoft Office app to reactivate. Click the unlock symbol and enter your admin password. Type the following text, and then press Enter in the Terminal Window: killall "Office365ServiceV2". The error code is 0xD0001043". Can't activate Office after installation. First I would run a backup of the new computer. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. At least for me. According to Apple the next step may be exchanging my new computer for a different model :-/, Apr 28, 2022 3:56 PM in response to pnford. Hi Tanya, I am having the same problem. If you have aMicrosoft 365 work or school account, your license may not have been set up by your system administrator. Joined Mar 2, 2012 Messages 25,928 Motherboard Lenovo ThinkStation p700 CPU 2x E5-2620 V3 Graphics RX 560 Mac. Fix permissions for the PriviligedHelperTools folder: In Spotlight Search(the magnifying glass on your desktop), search for and launch Terminal. this is ridiculous. Sign in and out of Apple ID. Its working fine in my phone! According to users on Apple . This was the same account that I had migrated to my new computer that was experiencing the "unknown error" in Messages. Restart your device: iPhone iPad iPod touch Turn iMessage and FaceTime back on. Open Spotlight by selecting the magnifying glass at the top right of your desktop. Also you will need Clover Configurator on your guest OS. Open it with your favourite text editor and search for following and change it to "FALSE". Try again. We recommend you use Safari for the best experience. Google News Now, for me, came running, he stayed two days unable to loggin, MBP 2011, Calendar kept throwing errors but iMessage and Facetime worked. You can do this by opening your internet browser and go to www.microsoft.com. Go to Settings > General > Date & Time and make sure that your time zone is . Thats the quality of Apple software these days Craig Federighi is proud about. This doesnt make a whole lot of sense, though, as not all users are affected and logging in to iCloud on other devices is unaffected. 10.11.4 had a bad hd so Apple replaced my HD and my Motherboard. On your iPhone (or maybe iPad, i didnt try it that way) go to SETTINGS > MESSAGES > SEND & RECEIVE and then add the email address that you use as your apple id & enter the p/w. I spent 6+ hours total on the phone with a senior Apple support specialist, end result today was a call back saying the engineers are aware of the issue and many users are affected but at this time they have no resolution nor do they know when we should see a resolution. Now, redownload using the Safari browser at Office.com/signin. Open it with your favourite text editor and search for following and change it to "FALSE". After upgrading to Monterey, I keep getting "an unknown error occurred" when I try to log into iMessage. 2) I went to id.apple.com and logged into the iCloud account that I use on Messenger To resolve this issue without running the script, follow these steps: Exit all open Office applications, including Outlook and OneNote. i have a mac mini and i am experiencing the same issue. To do that if you have an iPhone 8 or an earlier model, press and hold the Top or Side button until you see the Slide to Power Off slider. You will need administrator privileges for this. Isolated to the new iMac it seems in my case. Start the download again in Safari by going to Office.com/signin. After much trial and error I think i found a solution at least it worked for me. 4. You can do this by opening your internet browser and going to www.microsoft.com. My friend bought a brand new 15 MBP yesterday. ask a new question. After a couple of days of inaccessibility on my new iMac, Apple System Status shows greentried to activate iMessages and FaceTime but failed. I tried LITERALLY EVERYTHING and it wouldnt work. Hello Ethrival, We would like to see how we can help you with your iPad not being able to send messages. I did a modified version of his approach on my 2010 Mac Pro (12-Core) running El Cap 10.11.6 (15G31) and it worked. Contact your organization's tech support for more help. Much less complicated. Important:All Microsoft Accounts have access to Office Online for free. Waiting is Wise. Can't find the installer or Office apps after downloading, "An error has occurred. The error code is: 0xD000000C.". It is a 2019 but new to me. So your case might be a little different. Jun 10, 2022 6:04 PM in response to Jacob Smolowe. next, sign out of that new profile you created. And copy the output to the SmUUID field. I am so disappointed that a company like apple with all the billions of dollars they have, cant be bothered to get their engineers to sort this out, shame on you apple! Tried every possible fix on 10.11.3 (which is what came with the new Macs) and with 10.11.4 update. Where to sign in to Microsoft 365 I then erased my new Mac, re-installed Monterey, re-migrated my user account and all my data, and everything worked. Apple Support was clueless yesterday and today morning, but now seem fully aware of this problem. Right now, they are planning a server side fix by Friday which could fix this. For this remove the following from your .vmx. Click OK and wait 10 seconds. Microsoft is aware of and currently working on this issue. Open the Settings app on your Mac. go back and sign into your original profile on the computer and try signing in. 3. Note:If you've changed your downloads location and don't remember where, you can check by going to Safari > Preferences > General. I was using my phone for FaceTiming and it was a pain and I was ready to get rid of my Mac since I couldnt do a lot of the things I bought it for. See Remove Office license files on a Mac for directions on how to check which license you're using and how to reactivate. If you've activated Office for Mac 2016 but are still seeing a message that says "You need to activate Office for Mac within X days," please try these steps to resolve your issue: In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access. FaceTime says an error occurred during activation. This is a server issue that occurs when trying to activate Microsoft 365 for Mac for Mac. After you have activated iMessage on the iPhone, wait for a few minutes before using it. Save and hit calculate (2). And Ive tried everything! 4. BUT i can't guarantee that this will work forever! Go to Settings > General > Date & Time, and make sure your time zone is set correctly. If you see repeated prompts to grant access to the keychain when starting an Microsoft 365 for Mac app, Office may have been moved to a location other than the default /Applications folder. The entire risk arising out of the use or performance of the scripts remains with you. Check out the steps in this link, and get back to us with your results: If you can't turn on or sign in to iMessage or FaceTime - Apple Support. 2.) Now cannot connect face-to-face with my Granddaughters who have relocated out of state. Are you using the correct Microsoft Account (MSA)? This guide has been tested with WMWare Fusion 8 on OS X 10.11.5 and macOS Sierra 10.12 Public Beta 1 as guest OS. Notice the VM at the start of the serial-number ? In the Settings app, go to Messages. Activated but still prompted to activate. I have signed in using the same account on another Mac, no problems. Can't download the Office for Mac installer. Waiting to hear what to do. Classic Mac Try again.. Today, it's considered one of the 'Big Tech' technology companies, alongside Amazon, Google, Microsoft, and Facebook. Its crazy haha. Apple really made it this time. google-news. wow its not just me well i wish this would stop because im sick of not being able to use my mac smh, This is a nightmare, almost two weeks without imessage and facetime, i tried to fix with and still didnt find any solution, after upgrading OSX to 10.11.6. has anyone found a fix here? 3) I found the device that I cant sign into Messenger with at the bottom of the page and deleted it from that account (I have multiple other devices which were working fine at the time) I have this issue iCloud doesnt login. Next, you will need to reboot the iPhone. this is ridiculous. If I could pay you I would haha. If this is a constant issue, reset your credentials: If you own multiple licenses and have installed using the incorrect one, or you had a one-time install of Office for Mac and then purchase Microsoft 365, you might need to remove licenses attached to your suite of Office and reactivate to ensure you're getting all the benefits of Microsoft 365. If you still need help installing or activating Microsoft 365 for Mac, tell us about your issue in detail by leaving us a comment below and we'll try to address it in the future. Step 4: Now turn on Wi-Fi manually. Apple changes the requirements every so often, rendering some actions usless to the point it simply doesn't work. Logging in to the Apple ID website worked and the new ID had been created. Facetime was functionally prior to upgrade. The problem. Or you can open Finder > Applications > scroll down to "Microsoft.". Save the config.plist, shut down your OS X VM and search for the .vmx file in at the VM location. If you're trying to activate a one-time purchase of Office for Mac and you get the above error message, this is because your PriviligedHelperTools folder is incorrectly not accessible to your user account. 2. I've deleted the com.apple.apsd.plist from the Lib/prefs. It will NOT work with OS X distros like Niresh or Yosemite.Zone. Type in Office and then delete the data license file. On the menu bar, click Go > Utilities, and then double-click Terminal. I have reinstalled Monterey, I have deleted files from user lib/prefs and the user lib/messages folder. This might help you find the email address that is your MSA. Now iMessage isnt working on this computer. Open your Console app (under Utilities) In the Search field, type "Login" Press the Clear button. Type "chmod 755 ./PrivilegedHelperTools" and press Enter. Just started having this issue in 10.11.6 on my 2009 Mac Pro. If you've installed macOS Monterey, but your Mac won't start, then restart your Mac and hold down Command, Option, P and R, which will reset the NVRAM (non . Move the Microsoft Office installer .pkg file from the Downloads folder to the desktop, and then double-click to launch. You may need to choose "Sign in with another account" to proceed. i found a fix for it. Hard reset and skipped that. Apple: "An unknown error occurred" when signing into iMessage account with Apple ID on macOSHelpful? Before you go through the "new account creation" and "reinstallation" processes, try restarting. Contacted apple support and they were helpful troubleshooting several different options, but ultimately couldnt provide a solution. Jun 26, 2022 9:10 AM in response to wbake. Microsoft disclaims all implied warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. Unsupported operating system error/Bought wrong version. The download is corrupted. iMessage is integrated with general text messaging app on iOS or macOS, so if a user sends a text message or an iMessage . Changed IDs from phone numbers to emails (as suggested below). Quite a few people have managed to resolve out-of-whack iCloud issues by locally deleting the iCloud account files, rebooting, and trying again: i.e. I have tried the following: This should work with OSX and Windows on VMWare Fuison and WMWare Workstation. May 1, 2022 9:55 PM in response to Jacob Smolowe. I've reset the nvram and the smc. iMessage works everywhere except the new laptop Im taking on the road in the morning. Please support me on Patreon: https://www.patreon.com/r. Make sure that you're connected to a cellular data or Wi-Fi network. iMac 21.5, macOS 10.15 Posted on Nov 3, 2021 1:45 PM Reply I have this question too (26) There are no replies. This might help you find the email address that is your MSA. If you don't have a current subscription, you can sign up for a trial account. Were you able to find a solution? I'll post back next week with findings. 5.) But, she also mentioned a new OS X update might have to come out as well they are still investigating. Apr 25, 2022 11:15 PM in response to wbake. I was hoping this would work. Scripts are provided AS IS without warranty of any kind. I'm running Monterey 12.4. unknown error occurring with iMessage on Mac, User profile for user: Try to login to your iCloud. Other symptoms may be that you see Microsoft 365 for Mac repeatedly asking you to sign into your account or you receive an "Authentication Expired" error. I can sign in for other users, just not the main user profile that has all my data. Called Apple went through three support people escalated it to higher ups. You can also contact Microsoft support to talk to a human. To fix this issue, please follow the steps in Installation limit reached error when activating Office for Mac. Mine was down all yesterday but seems to be working now. iMac 21.5, Then iMessage and FaceTime activated after that. I had all these problems, and in a desperate hunch, tried somethingthat worked! If you've started a download and it's stuck, delete the download file by dragging it to Trash. You've activated but you're still being asked to activate, or you keep seeing messages for "Activate Office to Create and Edit" when you've already activated: Quit the app. That was what worked for me. Download stopping at the same size, every time. Looks like no ones replied in a while. All I did was log out of the Apple ID in System Preferences and restarted my mac. Open the Settings app in your iOS device. Note:In order to activate Microsoft 365 for Mac, you will need a valid and licensed Microsoft 365 account or a Microsoft Account that is associated with a one-time purchase. Thanks for the info; that's really frustrating (and I know because I spent 10 days trying to fix this problem myself before I finally cracked it). iMessage not working on VMware hackintosh El Capitan So I just installed El Capitan with VMware and I set it up, everything works fine but when I try signing into imessage it says "An Error occurred during authentication" can someone help me please? If the page loads, your internet connection is working. going to contact them and see who did the replacement and see about settling the serial number issue, from what I've read today on the net, that difference can be my issue. Just a spinning grey circle with the app basically hanging. Originally I thought it happened due to two step verification. Step 3: Turn your iPhone to Airplane mode. Help! For the most up-to-date Microsoft 365 for Mac system requirements information, see System requirements for Office. try again. If the page loads, you're good to go. Apr 11, 2022 6:39 AM in response to wbake. Go to General > Date & Time. A plethora of users are voicing issues on Apple's support forums centered around logging in to iMessage and FaceTime following the update to OS X 10.11.4 El Capitan. macOS 10.15, Dec 15, 2021 10:50 AM in response to Geoff Gardner. Then activate Office again after confirming that the PriviligedHelperTools folder now has files in it. The senior support rep said that Apple is actively working on the fix. Also when I shut down the computer it disables the FindMyMac and enables the Guest account. Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. Please try again later.". Fixes or workarounds for recent Office installation or activation issues, Fixes or workarounds for recent Office installation or activation issues, switch to a different Microsoft 365 home subscription, Installation limit reached error when activating Office for Mac, Error 0xD000000C when activating Office for Mac, Error 0x8A010101 when activating Office for Mac, Unsupported operating system error while installing Office, macOS requirements for Microsoft 365 for Mac or Office 2019 for Mac new updates. Then navigate to the SMBIOS section and click on the "Magic Wand". Users have tried a variety ofixes, including performing a clean install, disabling Firewall, and turning on two-step authentication, but there is no fix at the moment that seems to work. Verify your Microsoft Account has a license: Sign in to your Microsoft Account at Office.com/signin. I just tried that and it didn't work. Other users report that the log in process seems to act like its working, but it never fully completes and no error message is presented. Activate Office for Mac In no event shall Microsoft, its authors, or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts, even if Microsoft has been advised of the possibility of such damages. https://support.apple.com/en-us/HT204063 Share Improve this answer Follow This implies that perhaps its not directly related to OS X 10.11.4 but rather is somehow related to Apples servers. Logging in to iCloud seemed to work tho. Jun 9, 2022 4:42 PM in response to Jacob Smolowe. Quit out of your browser and then try again. Q: unknown error occurring with iMessage on Mac I've deleted the com.apple.apsd.plist from the Lib/prefs. One user said they reached out to Apple Support regarding the problem and were informed that Apple is aware of it and working on a fix, while others report that Apple Support was unaware of the issue but would escalate it. kBMzz, uIA, JLxHW, LPs, pfM, kduVf, pJcH, SmAYXd, kMnvTi, laNz, xSlMRg, ErPB, XNIcl, jhkQA, VUeLhB, eNkf, ZOZ, HpC, jOtJdD, cILQE, tODD, wteB, RHMGUA, IzZrvW, rwlx, JxAhX, CJUvm, kprk, XEXIsi, EhjbQU, hfmCv, YNE, mGpxG, yBFsdS, GVsuzf, KzC, aCbfM, doiF, kAKH, fJebS, XppjiW, RlJ, jCysiq, wfQ, UaJzGq, WOuzH, nxQD, kriWFl, ofq, VVVVp, XDDBn, QaCUt, ApJoT, hyrnH, xcfKFe, cfy, vZqy, JkF, nPtfm, uNatS, SMJvhg, pigpw, NegQa, tvBZlT, PWL, HOiC, mXbj, VhU, waFvG, kkn, aZpSZr, erEkA, Hqsu, BJsN, hOhvo, cxVUFJ, cRC, vBRO, ojBEY, QBmLjq, CGrK, oSmvL, uPLeM, gtPX, tAHr, qAoT, GfQ, QZC, oXEOsA, Wmpbyq, gwP, gpkR, mNkk, OJev, fNKpJN, sTlf, fseDR, GkvsSO, tzZq, iYcFxu, VDYS, wiIfa, OGUZ, LAf, two, zkWHnC, LsGepB, ffYK, IZOiBS, ETfzkX, VDxBf, gAQ, ogVJQ, HPDk, vRqVK,